If you're not happy, you don't pay.
Reach out within 48 hours of your session — full refund or a free follow-up, no questions asked.
How the guarantee works
If after your session you didn't get what you expected, email hello@semargi.com within 48 hours of that session. Tell us the email or name you used at checkout so we can find your booking. We'll offer you either:
- A full refund, or
- A free follow-up session to make it right.
We won't ask you to justify it — this is genuinely no-questions-asked.
How refunds are processed
Refunds are issued through Stripe back to your original payment method. Depending on your bank or card issuer, it typically takes 5–10 business days to appear on your statement after we process it.
Rescheduling isn't the same as a refund
You can reschedule any session up to 24 hours before it's due to start, at no cost, directly through your Calendly confirmation link — this doesn't cancel your booking or trigger a refund, it just moves the time.
Booked but haven't had your first session yet?
If you paid but decide before your first session that you'd rather not go ahead, email us and we'll refund you in full — same process as above.
Contact
Any question about a payment, refund, or booking — email hello@semargi.com and we'll sort it out.